Title Guest Services Event Staff | Part-Time | Iowa Events Center
Oak View GroupDes Moines, IA • On-site
$13/hr
Other
Retirement
Posted 2 days ago
Oak View Group rating
6.3
Based on 78 frontline employees who took The Breakroom Quiz
19th of 34 rated event venues
Job description
Guest Services Event Staff are on-call, per-event employees who will act as the primary providers of direct service to guests as they are entertained at the Iowa Events Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Event Staff will work in positions as needed, including usher, ticket taker, suite staff, and door guards.
This role will pay an hourly rate of $13.00
For part-time roles: Benefits: 401(k) savings plan and 401(k) matching.
This position will remain open until July 24th, 2026.
- Provide exceptional customer service and assistance to all guests.
- Greet and scan tickets as guests enter the building.
- Greet and usher guests to their seats.
- Provide directional assistance to guests throughout the facility.
- Control and monitor all access to all restricted areas for events.
- Provide a safe and secure environment for the Iowa Events Center.
- Report actual/suspected violations of IEC policies, procedures, rules, or regulations to your supervisor.
- Complete an incident report on a timely basis, as required.
- Ensure emergency exits are clear at all times and assist guests with special needs exit safely.
- Act as a member of the emergency evacuation team by directing guests to emergency exits.
- Move around to various positions/locations as event needs.
- Hand out materials to guests as needed for events.
- Follow all event procedures and safety standards.
- Provide excellent customer service assistance to all clients.
- All other duties assigned by Guest Services Manager or Supervisor.
- High school diploma or equivalent preferred.
- Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
- Customer service experience and exceptional customer service and communication skills.
- Comfortable working with the public with an outgoing and friendly personality.
- Ability to communicate clearly and concisely.
- Ability to work both independently and as part of team, remaining flexible in your role
- Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
- Ability to work the majority of Arena events at the Iowa Events Center.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Event Attendant?
A: To succeed as an Event Attendant, key technical skills include proficiency in event management software, basic first aid and emergency response training, and knowledge of event setup and teardown procedures. Soft skills such as excellent communication and interpersonal skills, adaptability, and attention to detail are also crucial, as they enable Event Attendants to effectively interact with attendees, vendors, and other staff members. By possessing these skills, Event Attendants can efficiently manage event logistics, provide exceptional customer service, and contribute to the overall success of events, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Event Attendant?
A: A typical career progression for an Event Attendant involves starting as an Entry-Level Event Staff (e.g., Event Coordinator Assistant), where they assist with event setup, registration, and logistics. As they gain experience, they can move into Mid-Level roles such as Event Coordinator or Event Manager, overseeing event planning, execution, and budgeting. Senior roles like Event Director or Conference Manager often involve strategic planning, team leadership, and high-level event production, providing opportunities for long-term career growth and professional development in the events industry.
